Frequently Asked Questions
Expert guidance on your luxury jewelry and timepiece experience.
Are the luxury watches and jewelry items authentic?
Yes, every item at E.D. Marshall Jewelers™ undergoes a rigorous multi-point inspection by our certified gemologists and master watchmakers to guarantee 100% authenticity.
What are your shipping and insurance policies?
We offer fully insured, signature-required shipping on all domestic orders. Most items are processed within 1-2 business days to ensure your purchase arrives securely and promptly.
Do you offer professional appraisal services?
Absolutely. We provide professional appraisal services for insurance and estate purposes, performed by GIA-trained experts to ensure accurate valuation of your fine jewelry.
What is your return and exchange policy?
We want you to be delighted with your purchase. We offer a 14-day return period for most items, provided they are in their original, unworn condition with all security tags and packaging intact.
Can I customize a piece of jewelry or an engagement ring?
Yes, we specialize in custom design services. Our master jewelers can work with you to create a unique piece from scratch or modify an existing design to meet your specific vision.
Do you offer financing options for larger purchases?
We provide several flexible financing options to help you acquire your dream piece. Please contact our showroom or visit our financing page for more details on current plans and approval.